Frequently Asked Questions
Everything you need to know about your next fine writing instrument.
How long does shipping take for my order?
Standard domestic orders typically arrive within 3-5 business days. Expedited shipping options are available at checkout for those who need their pens sooner.
What is your return policy for fountain pens?
We offer a 30-day return policy for items in new, unused condition with original packaging. Please note that pens that have been inked may be subject to a restocking fee.
Do you offer nib tuning or customization?
While we do not offer in-house nib grinding, we inspect every luxury pen for quality before shipping. For specific nib adjustments, we can recommend professional nibmeisters.
Are the products sold on Goldspot Pens authentic?
Yes, we are an authorized retailer for every brand we carry, including Pelikan, Lamy, and Visconti, ensuring 100% authenticity and valid manufacturer warranties.
Do you ship internationally?
Absolutely. We ship to pen enthusiasts worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Shop Pay installments for larger purchases.